Reclamation & Return Policy
How to return or claim goods.
How to proceed when exchanging or returning goods?
In case of exchange or return of goods, please contact us by phone at +420 227 272 400 or by e-mail at [email protected].
Returns are possible within 14 days of purchase, exchange within a month. In both cases, the goods must be undamaged, in the original packaging.
Send the goods to the address:
INTERSMART, s.r.o.
Nekvasilova 692/27
Prague, 186 00
Czech Republic
Attach an invoice to the goods with a request for exchange or returned goods.
How to proceed with a reclamation?
In case of a reclamation, contact us by e-mail at [email protected] or by phone at +420 227 272 400. Then you will be informed how to reclaim the goods.
In most cases, it will be necessary to send the reclaimed goods with an invoice and a request for a claim to the following address:
INTERSMART, s.r.o.
Nekvasilova 692/27
Prague, 186 00
Czech Republic
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